ELEV802 Terms of Service

• Age: You must be at least 18 years old to create an account, book Services, or accept these Terms on your own behalf.
• Minors: Participants under 18 (“Minors”) may only use on-ice and facility Services if a parent or legal guardian (i) accepts these Terms and any required liability waiver on the Minor’s behalf, and (ii) remains responsible for the Minor’s conduct, safety, and payment obligations.
• Authority: If you accept these Terms for a Minor or an organization, you represent that you have legal authority to bind that person or entity.
• Accounts: You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at info@elev802vegas.com if you suspect unauthorized use.

ELEV802 provides hockey skills training, private lessons, group classes, memberships, prepaid packages, facility access related to booked sessions, and full-ice rentals (under the separate Full-Ice Rental Agreement). All Services are subject to coach and ice availability, facility capacity, and our scheduling rules.

We do not guarantee specific training outcomes, skill improvement, roster placement, or competitive results. Session content may be adjusted for safety, ice conditions, staffing, or group level.

• Booking: Bookings are made through our online platform (currently powered by Wix Bookings and related tools) or other methods we make available. The booking confirmation and digital record control the date, time, service type, and price for that transaction.
• Payment: Payment is due at the time of booking unless we agree otherwise in writing. We accept major credit and debit cards and other methods shown at checkout. Prices are as displayed at the time of purchase and may exclude applicable taxes.
• Failed payments: If a payment fails, is reversed, or a card on file is declined, we may cancel or suspend the affected booking, membership, or package until payment is completed.
• Chargebacks: Unwarranted chargebacks may result in suspension of booking privileges, account termination, and recovery of fees and administrative costs to the extent permitted by law.
• Rate changes: We may change published rates with reasonable advance notice. Bookings already confirmed keep the price locked in at purchase unless the booking is changed by you.

Skills sessions, lessons & classes

• Standard cancellations: Cancellations made at least 24 hours before the scheduled start time are eligible for a full refund or scheduling credit, at our option unless we specify otherwise at purchase.
• Late cancellations: Cancellations within 24 hours of the scheduled start are non-refundable.
• No-shows: Failure to attend without a timely cancellation is charged in full, with no refund or credit.

Memberships & prepaid packages

Memberships and prepaid packages may include different freeze, transfer, expiration, or refund rules. Those plan-specific terms shown at purchase or in your confirmation control for that plan. If none are stated, these Terms apply, and unused sessions generally expire according to the plan description at purchase.

Ice rentals

Cancellation, deposit, and rescheduling rules for full-ice rentals are set out exclusively in the Full-Ice Rental Agreement.

Facility closures

If we cancel a session or close the facility due to events beyond our reasonable control (including power failure, unsafe ice or weather conditions, emergencies, or governmental orders), we will offer a reschedule, credit, or refund at our discretion. We are not responsible for personal travel delays, traffic, illness, or other customer-side constraints unless required by law.

Some membership plans renew automatically at the end of each billing period for the then-current membership rate (or the rate disclosed for your plan), unless you cancel before renewal.

• What renews: The membership type and billing interval shown in your plan or checkout confirmation (for example, monthly).
• How to cancel: Cancel auto-renewal before the next renewal date by (i) using any cancellation controls available in your online account, or (ii) emailing info@elev802vegas.com with the name and email on the membership. Cancellation stops future renewals; it does not automatically refund the current paid period unless a plan-specific policy says otherwise.
• Notice: We will provide renewal and pricing information in a manner consistent with applicable law and the disclosures presented when you subscribed. Material changes to membership pricing will be communicated in advance where required.

All participants, parents, and guests must follow facility rules, coach instructions, and posted safety guidelines. We may refuse service or remove anyone who violates rules, endangers others, harasses staff or participants, or damages property—without refund when removal is for misconduct.

• Equipment — Minors (under 18): Full protective hockey gear is required unless a coach expressly modifies requirements for a controlled drill. At minimum this typically includes a helmet with full face cage or shield, shoulder pads, elbow pads, gloves, hockey pants, shin guards, skates, and a mouthguard.
• Equipment — Adults: Skates, hockey gloves, and a properly fitted, approved hockey helmet (securely fastened) are the minimum on-ice requirements unless we state otherwise for a specific program.
• Helmets: Helmets must remain on and fastened while on the active ice surface.
• Conduct: Fighting, harassment, reckless play, intentional damage, alcohol, illegal drugs, and smoking or vaping on premises are prohibited.
• Outside coaching: Third-party coaching on our ice during ELEV802-operated sessions is not permitted without prior written approval.
• Personal property: You are responsible for your belongings. We are not liable for lost, stolen, or damaged personal property on the premises or in parking areas, except where prohibited by law.

Ice hockey and on-ice training involve inherent and significant risks, including collisions with players, pucks, boards, or glass; falls; equipment failure; lacerations; concussions; serious bodily injury; permanent disability; or death. Conditioning and off-ice training also carry risk of injury.

By using the Services, you (and, if applicable, on behalf of a Minor):

• Understand and voluntarily assume all such risks for yourself and for any Minor or guest you bring to the facility.
• Release, waive, discharge, and covenant not to sue ELEV802 Vegas, its owners, operators, coaches, employees, agents, contractors, and affiliates from claims for injury, loss, damage, or death arising from participation in the Services or presence at the facility, to the maximum extent permitted by Nevada law, including claims based on ordinary negligence of the released parties, but not claims that cannot be waived under applicable law (including, where applicable, gross negligence or willful misconduct).
• Agree to indemnify, defend, and hold harmlessthe released parties from claims, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of your (or your Minor’s or guest’s) breach of these Terms, misconduct, or participation in the Services, except to the extent caused by our gross negligence or willful misconduct.

This waiver is intended to be as broad and inclusive as permitted by Nevada law. Parents or legal guardians accepting on behalf of Minors also waive claims they could assert on the Minor’s behalf to the extent allowed by law.

Medical emergencies

In an emergency, facility staff may (but are not obligated to) call 911 or arrange emergency care. You assume financial responsibility for medical treatment and transportation. We do not provide dedicated on-site medical personnel. You represent that participants are physically able to take part and that any relevant medical conditions have been disclosed to coaches as appropriate.

To the maximum extent permitted by law, ELEV802 Vegas and its owners, coaches, staff, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or related to the Site or Services.

To the maximum extent permitted by law, our total aggregate liability for any claims arising out of or related to the Services or these Terms will not exceed the amounts you paid to us for the specific Service giving rise to the claim during the twelve (12) months before the claim, or one hundred dollars (US $100) if you have not paid us in that period.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law. Nothing in these Terms limits liability that cannot be limited under applicable law.

• Our content: The Site and all text, graphics, logos, images, videos, and training materials we provide are owned by ELEV802 Vegas or its licensors and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to access the Site and use materials solely for your personal, non-commercial participation in the Services.
• Restrictions: You may not copy, scrape, resell, publicly rebroadcast, or commercially exploit our content or training programs without prior written consent.
• Facility media: We may photograph or film sessions for security, operations, or promotional use. By attending, you grant ELEV802 a perpetual, royalty-free license to use images or footage that include you or Minors you enroll, without compensation, unless you opt out of promotional use by emailing info@elev802vegas.com at least 48 hours before the session. Opt-out does not apply to security cameras.
• Your recordings: You may record your own sessions for personal development only. Commercial distribution or monetization of footage filmed at the facility requires our prior written consent.

You agree not to:

• Use the Site or Services for unlawful, fraudulent, or abusive purposes
• Interfere with or disrupt the Site, booking systems, or other users
• Attempt unauthorized access to accounts, systems, or data
• Scrape, harvest, or reverse engineer the Site except as allowed by law
• Misrepresent your identity, age, or authority to book for others

We may suspend or terminate access for violations of these Terms or to protect the facility, staff, or other participants.

We may update these Terms from time to time. The “Last updated” date at the top of this page will change when we do. For material changes, we will provide reasonable notice (for example, by posting on the Site or emailing the address associated with your account) when practicable. Changes take effect on the date we specify.

If you do not agree to material changes, you must stop using the Services and cancel any auto-renewing membership before the effective date. Continued use of the Services after the effective date constitutes acceptance of the updated Terms, except where applicable law requires a different process.

• Governing law: These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules.
• Disputes: The parties will first attempt to resolve disputes in good faith by contacting info@elev802vegas.com. If unresolved, disputes will be resolved by binding arbitration in Clark County, Nevada, under the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information. To the extent arbitration is not available or a claim must proceed in court, exclusive venue lies in the state or federal courts located in Clark County, Nevada.
• Class actions: To the fullest extent permitted by law, disputes must be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
• Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Entire agreement: These Terms, together with the Privacy Policy, any plan-specific terms presented at purchase, your booking records, and (for full-ice rentals) the Full-Ice Rental Agreement, constitute the entire agreement between you and ELEV802 regarding the Services and supersede prior oral or written understandings on the same subject.
• No waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Survival: Provisions that by their nature should survive termination (including liability waivers, indemnification, limitation of liability, IP, and dispute terms) will survive.

Questions about these Terms:

These Terms are provided for your use of the Site and Services. They do not constitute legal advice to third parties. Facility operations involving sport risk, minors, and consumer payments should be reviewed periodically with qualified counsel licensed in Nevada.